Refund Policy
CatGarden｜Last updated: August 3, 2026
We want every CatGarden order to be clear and safe. This policy explains returns, exchanges, and refunds for shop products. Boarding and grooming deposits follow the booking rules shown during checkout.
Returns within 7 days
You may request a return within 7 days after delivery. Items must be unused, unopened where applicable, complete, and in the original packaging.
Non-returnable items
For hygiene and freshness reasons, opened food, treats, supplements, and used daily goods may not be returnable unless defective.
Import duties and taxes
Orders ship from Taiwan. Import duties, taxes, and customs clearance charges are not included in the product price or the shipping fee. They are set by the destination country and collected from the recipient by the carrier or customs, usually on delivery. If a parcel is refused or abandoned at customs, the return shipping and any charges already incurred are deducted from the refund.
Returns from outside Taiwan
Contact support before sending anything back so we can confirm the return address and give you a reference number. Parcels sent back without contacting us first may not be traceable. For change-of-mind returns the return shipping is paid by the customer, and the original shipping fee and any duties already paid are not refundable. If the item is defective, damaged in transit, or not what you ordered, we cover the return shipping and refund the full amount.
How refunds work
Card payments are refunded through the original payment provider. Other methods are refunded after the returned item is received and checked. Bank and payment-provider processing times may vary.
Contact us
Please contact support before sending anything back: service@catgarden-pet.com
