Privacy Policy

CatGarden｜Last updated: August 3, 2026

CatGarden respects your privacy. This policy explains what data we collect, how we use it, and how we protect it across our website, app, shop, and booking services.

Data we collect

We may collect account details, contact information, delivery details, order and booking history, pet profiles, payment status, device information, and support messages.

How we use it

We use data to provide orders, payments, delivery, booking services, member benefits, notifications, customer support, security, and service improvements.

Third-party services

Payments, logistics, login, email, push notifications, and infrastructure may be handled by trusted third-party providers only as needed to operate the service.

We do not sell your personal information

CatGarden does not sell your personal information, and does not share it for cross-context behavioural advertising. Data is shared with the providers listed above only to the extent needed to run the service, or when required by law.

Keeping and deleting your data

We keep your data only as long as needed for the purpose it was collected, or as required by law (for example, order and tax records). You can ask us to delete your account at any time. Deletion requires identity confirmation by email or SMS code, then a 7-day grace period during which you can cancel the request. After that the account is permanently deleted and cannot be restored.

Your rights

You may request access, correction, deletion, or restriction of your personal data, subject to legal retention requirements. We will not treat you differently for exercising these rights. Contact: service@catgarden-pet.com