Privacy Policy

Data we collect

We may collect account details, contact information, delivery details, order and booking history, pet profiles, payment status, device information, and support messages.

How we use it

We use data to provide orders, payments, delivery, booking services, member benefits, notifications, customer support, security, and service improvements.

Device and usage-environment data

When you use our app or website (including as a signed-out visitor), we automatically record device and usage-environment data: device model, operating system and version, screen size and pixel ratio, usable viewport width and orientation, and app version; an approximate city-level location derived from your network address (IP) — we do not use precise GPS location and do not store the raw IP address; network type (Wi-Fi or mobile, rough connection speed) and network or carrier name; language, time zone and display settings (dark/light mode, reduced motion, low-power mode); browser and version, and whether the page was opened in an in-app browser such as LINE, Facebook or Instagram; and page load speed. We use this for service improvement, compatibility and performance optimization, and security. It is not used to identify you personally and is never sold to third parties.

Third-party services

Payments, logistics, login, email, push notifications, and infrastructure may be handled by trusted third-party providers only as needed to operate the service.

Google Customer Reviews

After a shop delivery order, if you agree on screen, Google receives your order number and email address to send you a review survey, and handles them under the Google Privacy Policy. Declining does not affect your order.

We do not sell your personal information

CatGarden does not sell your personal information. To measure how our ads perform, we share limited data with Meta, Google and TikTok (see “Advertising measurement” below). Otherwise, data is shared with the providers listed above only to the extent needed to run the service, or when required by law.

Advertising measurement

To understand how many purchases our ads lead to, after you complete an order on our website we provide Meta, Google and TikTok with: your email address, phone number and member ID in hashed form (a one-way code that cannot be directly reversed; Meta also receives your hashed name); the order amount, items purchased and time of purchase; and the network address (IP) and browser information from when you placed the order. Each platform uses only the items it needs, to match and count ad results, and handles them under its own privacy policy. For orders placed in our iPhone app, data is provided to Meta only if you chose “Allow” when your device asked about tracking; if you did not, nothing is provided to any advertising platform. For orders placed in our Android app (Android does not show this prompt), data is provided to Meta, but not to Google or TikTok.

Cookies and advertising

Essential cookies keep the site working: they remember your basket, your sign-in, and which market you are shopping in. We also use Meta, Google, and TikTok cookies to measure how our ads and shop pages perform. If you are in the United Kingdom, the EU/EEA, Switzerland, or Quebec, we show a consent banner first: these advertising cookies are only set after you choose Accept, they are never loaded if you choose Reject, and you can change your decision at any time from Cookie settings in the footer (that button only appears in the regions where the banner applies). The banner is not shown in other regions at present. The banner and footer buttons are shown in the language you are browsing in.

Screen analytics (Microsoft Clarity)

To improve our website and app, we use Microsoft Clarity, a screen analytics tool provided by Microsoft Corporation, to record how you interact with our pages (such as clicks, scrolling, page layout and time on page) so we can find what is hard to use or broken. Anything you type into a field (such as your name, phone number, address or payment details) is masked on your device and is never recorded; personal details on account, order and checkout pages are always masked. On sign-in, sign-up, verification-code and payment pages we record only how you interact (such as where you tap and how long you stay); the account name, password, verification code and payment details you enter are always masked on your device and never recorded, and card numbers are handled on our payment provider’s secure page, which we cannot and do not record. Microsoft stores these recordings on our behalf; we use them only to improve our service, never for advertising. If you are in the United Kingdom, the EU/EEA, Switzerland or Quebec, Canada (or we cannot tell which country you are in), we first ask you in a banner at the bottom of the page and only switch this tool on after you press “Accept”; if you decline or do not choose, nothing is recorded. Your choice is remembered and you can withdraw it at any time through “Cookie settings” in the footer. See the Microsoft Privacy Statement for how Microsoft handles data.

Keeping and deleting your data

We keep your data only as long as needed for the purpose it was collected, or as required by law (for example, order and tax records). You can ask us to delete your account at any time. Deletion requires identity confirmation by email or SMS code, then a 7-day grace period during which you can cancel the request. After that the account is permanently deleted and cannot be restored.

Device and usage-environment data is kept for the same period as website browsing records, up to 365 days at most, and is deleted automatically when that period ends.

Your rights

You may request access, correction, deletion, or restriction of your personal data, subject to legal retention requirements. We will not treat you differently for exercising these rights. Contact: service@catgarden-pet.com